SMS Privacy Policy

Ivy Health Case Management (“IHCM”) is committed to protecting the privacy and confidentiality of our clients, members, families, providers, employees, and other individuals who communicate with our organization.

When you provide your mobile telephone number and consent to receive SMS/text messages from Ivy Health Case Management, your information will be used only for legitimate business and service-related communications. These communications may include appointment reminders, case management updates, service coordination, requested follow-up, documentation reminders, and other communications related to services provided or requested through IHCM.

SMS consent and mobile telephone information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Information may only be shared when necessary to provide requested services, comply with applicable laws and regulations, or when otherwise authorized by the individual.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to a text message. For assistance, reply HELP or contact Ivy Health Case Management directly.

Participation in SMS communications is voluntary, and consent to receive text messages is not a condition of receiving services from Ivy Health Case Management.

Ivy Health Case Management maintains reasonable administrative, technical, and physical safeguards to protect personal and confidential information from unauthorized access, use, or disclosure.

For questions regarding this Privacy Policy or our communication practices, please contact Ivy Health Case Management.